# How to complain about a wrong electricity bill in Madhya Pradesh

## How do I complain about a wrong electricity bill in MP?
There is a four-step escalation path: (1) call MPPKVVCL helpline 1912, (2) write a grievance to your AE/EE, (3) escalate to the Forum for Redressal of Consumer Grievances (FRCG) at the MPPKVVCL divisional headquarters after 30 days, (4) file with the MP Electricity Regulatory Commission Ombudsman if FRCG does not resolve within 60 days.

## What is the MPPKVVCL helpline number?
1912 — a state-wide MPPKVVCL helpline operating 24×7. Keep your bill number and a brief description of the discrepancy ready before calling. The helpline registers the complaint and gives you a complaint number — note it down.

## What should a written complaint to AE/EE contain?
Your service connection number, the bill number and date, the specific discrepancy with exact numbers (for example: "Bill charged 680 units; actual consumption per meter readings is 620 units"), a copy of the bill, and your contact details. bijlibillwala drafts this packet automatically with the right numbers and an MPERC-compliant format.

## Where do I find my AE or EE contact details?
The contact name and office address of your Assistant Engineer (AE) or Executive Engineer (EE) is printed on every MPPKVVCL bill, usually on the back or in the footer. The AE handles individual consumer grievances; the EE handles the divisional escalation if the AE does not respond.

## How long does the AE/EE have to resolve a complaint?
Under MPERC's Consumer Grievance Redressal Regulations, the AE/EE must respond within 30 days of receiving a written complaint. If there is no resolution within 30 days, you can escalate to FRCG.

## What is FRCG?
The Forum for Redressal of Consumer Grievances — a body at each MPPKVVCL divisional headquarters that handles consumer complaints not resolved at the AE/EE level. You file a written complaint with FRCG; they hold a hearing and pass an order. FRCG must resolve within 60 days.

## What is the MPERC Ombudsman?
The Electricity Ombudsman, an independent authority under the MP Electricity Regulatory Commission. If FRCG does not resolve within 60 days, or if you are not satisfied with the FRCG order, you can file with the Ombudsman. The Ombudsman's decision is binding on MPPKVVCL.

## Can I claim compensation for a wrong bill?
Yes. Under MPERC's Standards of Performance, MPPKVVCL is liable to pay compensation for documented errors, delayed redressal, and unjustified disconnections. Compensation amounts and trigger conditions are listed in the MPERC SoP order on mperc.in.

## Does filing a complaint pause the bill due date?
No. The bill remains payable on the original due date. You can pay under protest (write "paid under protest" on your acknowledgement) and claim a credit adjustment once the complaint is resolved. Disconnection on the basis of a disputed bill is restricted while a complaint is pending — refer to MPERC's Supply Code for the exact protections.