# bijlibillwala — Frequently Asked Questions

## What is bijlibillwala?
bijlibillwala is a simple Madhya Pradesh electricity bill checking tool. It helps families, farmers, shopkeepers, and solar users in MP detect mistakes in their MPPKVVCL bills and prepare a clear complaint packet when something looks wrong.

## Is bijlibillwala an official MPPKVVCL or government website?
No. bijlibillwala is an independent bill analysis tool and is not an official MPPKVVCL or government website. It does not replace official MPPKVVCL, MPERC, or government grievance processes.

## Who is bijlibillwala for?
Anyone in Madhya Pradesh who receives an electricity bill from MPPKVVCL — households, small shops, farmers, rooftop solar users, tenants, and landlords.

## How much does bijlibillwala cost?
₹299 per service connection per year. One licence covers one MPPKVVCL connection for twelve months.

## Which languages does bijlibillwala support?
Hindi, Marathi, and English. The site uses your browser language by default and you can switch any time using the toggle at the top.

## Can I try it for free?
Yes. A free tier lets you upload and analyse a small number of bills before deciding whether to buy a licence.

## Can I get a refund?
Yes, within 7 days of purchase if zero bills have been parsed and no exports, PDF downloads, or grievance packets have been generated. Refunds are processed within 5-7 business days.

## Where is my bill data stored?
Bill PDFs are parsed inside your browser. The PDF contents never leave your device unless you choose to save the analysis. Parsed bill data is stored on servers in India. Raw IP addresses are not stored — only anonymised hashed identifiers.

## Does bijlibillwala work for rooftop solar net-metering bills?
Yes. bijlibillwala checks import meter math, export meter math, net consumption, and banking carry-forward continuity month-to-month.

## What happens if bijlibillwala finds a mistake on my bill?
bijlibillwala drafts a written complaint packet with your service number, the bill number, the specific discrepancy with exact numbers, and a copy of the bill. You then call MPPKVVCL helpline 1912 or write to your AE/EE.

## Where do bijlibillwala's tariff rates come from?
From the most recent MPERC tariff order published at mperc.in. Rates are updated whenever MPERC issues a new order.

## What if MPPKVVCL does not resolve my complaint?
Escalate to the Forum for Redressal of Consumer Grievances (FRCG) at the MPPKVVCL divisional headquarters after 30 days. If FRCG does not resolve in 60 days, file with the MP Electricity Regulatory Commission Ombudsman.

## Can bijlibillwala predict my next bill?
No. bijlibillwala checks existing bills against their own math and against the published MPERC tariff. It does not forecast future consumption.

## How do I contact support?
Write to support@mpwz.in or use the in-app support page after sign-in. Most queries are responded to within one business day.